Customer Communications Toolkit for the Public Service - A Universal Design Approach

December 2019

The Customer Communications Toolkit for the Public Service - A Universal Design Approach, has guidance to inform the design and procurement of customer communications across the Public Service. The Toolkit is based on a Universal Design approach promoted by the Centre for Excellence in Universal Design at the National Disability Authority.

The Toolkit was revised and re-published in December 2019 to align with changes in related legislation and terminology, since it was originally launched in August 2017.