Outcome Measurement in evaluating the Quality of Disability Services

Since 2012, the National Disability Authority (NDA) has supported the Department of Health and the HSE to deliver the recommendations of the ‘Value for Money and Policy Review of Disability Services’ through the implementation of the Transforming Lives Programme. Its purpose is to develop services to deliver individualised and community supports so that each individual person with a disability attains a good quality of life in the community. NDA contributions to the Transforming Lives Programme include the development, with the HSE, of three aligned frameworks for disability services to help them support persons with disabilities more effectively. This discussion paper addresses “the next piece of the jigsaw”, which is outcome measurement. The paper explores the purpose, challenges and limitations of outcome measurement in disability services. It highlights the need to align outcome measurement with the development of person-centred disability services.

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