Accessibility toolkit

This accessibility toolkit will help you to make your services, buildings, information, and websites more accessible to customers with disabilities.

Contents

• Commit to providing accessible services
• Provide disability equality training to staff
• Consult customers with disabilities
• Develop an Equal Status Policy
• Consider accessibility when procuring
• Include accessibility in a Customer Charter
• Appoint an Access Officer and Access Team
• Make your services more accessible
• Make your buildings more accessible
• Plan safe evacuation for all customers and staff
• Make your information more accessible
• Make your websites more accessible
• Accessibility Statement Template

Watch a 17-minute presentation about the Accessibility Toolkit.