"Making public services accessible" Conference 2013

“Making public services accessible” conference

Our “Making public services accessible” conference took place on Wednesday, 2nd October 2013, in the Camden Court Hotel in Dublin.

Agenda for “Making public services accessible” conference 2013
9:00amRegistration; coffee and tea
9:30amWelcomeSiobhan Barron, Director, National Disability Authority
9:45amOpeningDr.Richard Boyle, Head of Research, Publishing & Corporate Relations, Institute of Public Administration
10:00amSession 1Chair: Conan McKenna, Assistant Secretary General, Department of Justice and Equality
10:05am“Making government services simpler for all users”
10:35am“Making public services accessible to customers”Fiona Hannon, Supply Regulation Manager, Airtricity
10:50amQuestions and answers
11:00amCoffee and tea
11:30amSession 2Chair: Siobhan Barron, Director, National Disability Authority
11:35amProcurement and AccessibilityAlan Dalton, Accessibility Development Advisor and Access Officer, National Disability Authority
11:50am“Universal Design toolkits for customer engagement”Dónal Rice, Senior Design Advisor, ICT, Centre for Excellence in Universal Design, National Disability Authority
12:05pm“The Disability Act 2005: informing citizens about rights and complaints procedures”Bernie McNally, Director General, The Office of the Ombudsman
12:35pmQuestions and answers
12:45pmClosing remarksSiobhan Barron, Director, National Disability Authority
1:00pmSit-down lunch

Watch the presentations from this conference

Session 1:

Session 2: