Customer Communications Toolkit for the Public Service - A Universal Design Approach

December 2019

The Customer Communications Toolkit for the Public Service - A Universal Design Approach, has guidance to inform the design and procurement of customer communications across the Public Service. The Toolkit is based on a Universal Design approach promoted by the Centre for Excellence in Universal Design at the National Disability Authority.

The Toolkit was revised and re-published in December 2019 to align with changes in related legislation and terminology, since it was originally launched in August 2017.

Accessible online meetings

Participation in online meetings has become increasingly important since the start to the COVID-19 pandemic.  NDA has published guidance on organising and running accessible online meetings (PDF). It is a supplement to the Customer Communications Toolkit for the Public Service — A Universal Design Approach. The guidance addresses the key steps of planning, running and the follow up of accessible online meetings.