About Accessibility Statements
The European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 require that public bodies prepare and regularly update a detailed, comprehensive and clear accessibility statement on the compliance of their websites and mobile applications (apps) with the regulations.
The accessibility statement must be available in an accessible format and be based on the model accessibility statement contained in Commission Implementing Decision (EU) 2018/1523.
The accessibility statement must include:
- A Statement of Commitment of the public body to making its websites and mobile apps accessible
- The Compliance Status of the public sector bodies website and mobile apps with the standards described above
- A description of any content on the website or mobile app that is not accessible, the reasons for that inaccessibility and, where appropriate, any accessible alternatives provided
- A feedback mechanism to enable any person to:
- notify the public sector body concerned of any failure of any of its websites or mobile apps to comply with the accessibility requirements
- request information in relation to those parts of the content that is inaccessible
A link to the redress or complaint provisions, or both, as the case may be, of the Equal Status Act 2000 (No. 8 of 2000) and the Disability Act 2005 (No. 14 of 2005)
Guidance for writing an accessibility statement can be found on our Centre for Excellence in Universal Design website.
Complaints and Redress
The accessibility statement must provide contact details to allow a member of the public to make a complaint about the accessibility of a website or mobile app.
The accessibility statement must also contain a link to the complaints and redress mechanism of either the Equal Status Act 2000 (No. 8 of 2000) or the Disability Act 2005 (No. 14 of 2005), or both depending on the status of the public body.
Advice on making a complaint under the Disability Act is available on the website of the Office of the Ombudsman.
Advice on making a complaint under the Equal Status Act is available on the website of the Workplace Relations Commission.