The NDA has produced a range of toolkits to offer guidance on best-practice approaches in a variety of areas including accessibility and communications. This is in keeping with the UN Convention on the Rights of Persons with Disabilities to maximise both independence and opportunities in a range of sectors.
The toolkits endeavour to support organisations in their efforts to be more inclusive, thus facilitating disabled people to fully participate in daily life.
Customer Communications Toolkit for Services to the Public - A Universal Design Approach
This Toolkit was updated in 2023, and has guidance to inform the design and procurement of customer communications across the Public Service.
This Toolkit is for organisations who provide services to the public and can be used for planning communications, training staff, informing suppliers and procuring communication products and services. It provides design guidance on written, spoken and signed and digital communication, using a Universal Design approach.
This toolkit is hosted on our Centre for Excellence in Universal Design website.
Web and mobile accessibility techniques
Our in-depth web and mobile accessibility guides provide practical, advice and direction for anyone involved in web development, design or creating content. These guides are hosted on our Centre for Excellence in Universal Design website.
Looking for an older document?
Some previous toolkits have been archived. Please refer to the resources above for our current guidance.