We are committed to providing the highest standards possible when it comes to customer service. Our customer charter has been developed in accordance with the Quality Customer Service initiatives approved by the Government. Our Customer Charter and Customer Service Action Plan give more detail about our commitments.
A complaint may be made against us if we do not comply with the provisions of Sections 25, 26, 27, 28 and 29 of the Disability Act 2005.
We comply with the regulations on the re-use of public sector information and we encourage the re-use of any information that we produce.
The NDA is covered by the Freedom of Information Act 2014. As part of our obligations we have set out information about the NDA.
Section 22 of the Protected Disclosures Act 2014 requires the publication of a report each year relating to the number of protected disclosures made in the previous year and any actions taken in response to such disclosures.
We have an internal protected disclosures policy in place for staff and contractors.
We’ve received no protected disclosures up to the end of 2023.
The Climate Action Roadmap sets out the NDA's energy-saving and Green initiatives and targets.