Customer Charter and Customer Service Action Plan

We are committed to providing high standards of service in accordance with the Quality Customer Service initiatives approved by Government.

The NDA Customer Charter and Customer Service Action Plan, both fully updated as of June 2022, set out in detail our customer service commitments and the processes in place to allow us to achieve them.

Customer Charter 2022

Main Report (PDF) 2022

Customer Service Action Plan 2022

Main Report (PDF) 2022